Contact Prepack

Questions about your account, billing, or making your labels? Email us. Include the email address you use to sign in to Prepack, so we can find your account.

• Please don't send card numbers or passwords by email. Payments are handled by Stripe; Prepack never sees your card details.
• The account owner can update their card, see invoices, or cancel the Shop plan any time from Settings → Manage billing.
• For what New York's allergen labeling law requires, see our plain-English guide and current guidance from the New York State Department of Agriculture and Markets. We can't give legal advice.